Frequently Asked Questions

Photo Credit: Valerie Abbott

What do I do if I lose my membership card?

The NC Zoo Society charges $5 to replace a lost membership card. Call us (336.879.7250) to charge the replacement card, or simply order a card during your next visit.

To visit the North Carolina Zoo without your card, show a picture identification card at the Zoo Society Members-Only express entry ticket booth (on the far left when you approach from the parking lot). The person in the booth can confirm your membership status and will admit current members who do not have cards.

To gain free or discounted admission to partner zoos or aquariums, you will be required to present proof of your NC Zoo Society membership. We do NOT share member information with other institutions—and they do NOT share their member information with us.

  • To visit another institution without your NC Zoo Society membership card, you can call us (336-879-7250) Monday - Friday, from 8 a.m. - 3 p.m., to request that we contact that institution to confirm your membership. We will need to know the date you plan to visit.

  • If you want to visit another institution on a weekend and do not have your membership card with you—your best alternative is to ask the partner institution to allow you to confirm your membership over the phone. You can call 336-879-7292 to speak with a Zoo Society employee about confirming the membership. The partnering institution may, or may not, honor your request.

  • You can also email us, but weekend email is not monitored continuously.  If you email us at 8 p.m. on Friday night, it may be noon or later on Saturday before someone opens your email.  Once we confirm your status, we still may not be able to get through to the right person to let him or her know that you are a member. If we cannot get through to the partnering institution, you may not be able to gain free or discounted admission there.
  • To ensure that you can enjoy free or discounted admission at partnering institutions, you must present a current membership card and a picture identification card at the partner institution.  If you lose or misplace your card, we will try to help, but we cannot guarantee that we can intervene in time to secure your admission. If you lose your card, you need to contact us by phone, Monday - Friday before 3 p.m.  (336.879.7250) to give us the best chance of communicating with the reciprocating institution.

When can I start using my Membership?

Your adventures at the North Carolina Zoo can begin as soon as we receive payment. Please read the following for processing and activation times. If you purchased your membership:

  • On Zoo grounds:

    Your membership is active right away and you'll get a receipt that will serve as a temporary membership card that you can use at the NC Zoo until your permanent card arrives in the mail.

  • On-line:

    You can begin entering the NC Zoo as a member right away Just print your email confirmation/receipt and bring it with you when you visit the NC Zoo. You can show the receipt and a picture identification to the person working in the NC Zoo Society's Members-Only express entry ticket booth (on the far left when you approach the Zoo from the parking lots.)  

  • Through the mail or over the phone:

    Your membership will be active within 7 working days. If you would like to visit before your membership card arrives in the mail, just stop by the Members-Only express entry ticket booth located at the front gate and you will be issued a day pass.

How do I get my Membership Card?

Your Membership Card will be mailed to you. You will receive it within 10 to 12 working days from the date we receive your payment.

Can I visit the zoo without my card?

Sure! Stop by the Members-Only express entry ticket booth located at the either entrance. Photo ID will be required.

I lost my membership card, what do I do?

You may purchase a reprint of your card for $5 either at the Members-Only express entry ticket booth located at the front gate, or by calling the Membership office at 336.879.7250. A membership card is not required to visit the zoo as long as you have photo ID.

Why do I have to show photo ID with my membership card?

As a non-profit organization, we rely greatly on membership and admission revenue for support and must prevent misuse of memberships. Not only does requiring ID protect the value of all memberships, but also protects you if your card is ever lost or stolen.

I have "+1" on my card, what does that entitle me to?

This number indicates how many guests your membership level includes. Guests must be with you and may not use the membership card by themselves.

The other named adult is unable to come with me, may I bring a guest in their place?

If all the adults on your membership are named, only those adults may use the membership card.

Are you reciprocal with other zoos and aquariums?

Yes! The NC Zoo Society has a reciprocal agreement with over 150 zoos and aquariums nationwide. Click here for a complete listing of participating organizations.

Is my membership tax-deductible?

A portion of all memberships are tax-deductible. Click here or call our office at 336.879.7250 to find the tax-deductible amount of your specific membership.

Does my employer offer a matching gift program?

Check with your Human Resources Department to determine if your company offers a matching gift program.


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